FAQ

GENERAL INFORMATION

How do I place an order?
To find a Regional Sales Manager in your area, email sales@feizy.com or call 800-779-0877.

Can anyone place an order?
We only sell product through our dealers and designers. Find a Dealer/Designer near you. If you are interested in becoming a Feizy dealer, please email sales@feizy.com or call 800-779-0877.

How do I see pricing?
Log in to your account to see pricing for any product.

Do you have samples?
Yes. Samples can be requested through your designated Sales Manager, or email sales@feizy.com or call 800-779-0877.

SHIPPING & RETURNS

How do your products ship?
Orders are typically shipped via FedEx. We also offer expedited options. If you prefer your own carrier, submit your account information with your order. Read more about our shipping policy.

What is your return policy?
Returns will be accepted within 30 – 60 days of purchase. All returns must be in New Condition; Returns made 0 – 30 days will not receive a restocking fee, returns made 30 – 60 days will have a 20% restocking fee.

CLEANING AND CARE

What are your recommended care instructions?
Professional cleaning methods recommended. Please use proper rug pad for the safety of your rug and underlying surfaces. Read more about rug care.

WE'RE HERE TO HELP

If you have additional questions, please call 1.800.779.0877 or email at customerservice@feizy.com.