BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Farmers Branch, TX

Summary
You love rugs, we love rugs, we all love rugs. Feizy is one of the largest rug manufacturers in the U.S. and the oldest, family-owned and operated rug maker in the country. Based in Dallas with our corporate headquarters in the Design District, we operate throughout the Americas. The Feizy Customer Service team is looking for a rock star representative who loves to work in a fast paced environment.

Essential Functions

• Confer with customer/sales field on the phone via email or fax to provide product information order status, stock availability and pricing, etc.
• Process incoming order from email and fax, provide shipping quotes, process payment and email/fax confirmation or order problems
• Maintain files for orders and other paperwork
• Process return authorizations and provide documentation via email/fax
• Process special or custom orders, send documentation and deposit request to customer
• Maintain problem orders file through continued communication via email, fax and/or phone to resolve payment issues, incomplete orders, missing information, etc
• Maintain reports for special projects that may be assigned and follow through with requested information/documentation related to the project.
• Document all actions/conversations/issues through the internal tracking system
• Cross train in all aspects of CS
• Perform other CS related duties upon management discretion

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
• Detail Oriented
• Multi-Tasker
• Bi-lingual is a plus
• Must be able to communicate effectively
• Computer literate-Microsoft Suite knowledge
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Friendly - Ability to exhibit a cheerful demeanor toward others.

This Position has no supervisory responsibilities

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
• This is largely a sedentary role
• Frequently bend, stoop for filing and scanning paperwork

Position Type/Expected Hours of Work
This is a full time position, non-commission paid. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.(hours may vary and are subject to change). No travel is expected for this position

Required Education and Experience
High School Diploma or equivalent
At least 1 year of admin experince
Bachelor’s Degree

AAP/EEO Statement
Feizy Import and Export Co., Ltd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Feizy Import and Export Co., Ltd complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Feizy Import and Export Co., Ltd expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Feizy Import and Export Co., Ltd employees to perform their job duties may result in discipline up to and including discharge.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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